Frequently Asked Questions
All your questions answered at di77
From account verification to withdrawals, cricket betting, and support — this di77 page has clear and detailed answers to all the important questions.
Whether you are new to di77 or a returning player, questions can come up at any time. This FAQ page has been created with Bangladeshi players in mind. Arranged across five main sections — limits and responsible gaming, account verification, the withdrawal process, cricket betting, and customer support — these questions will make your experience simpler and clearer. If you cannot find the answer to a question, our support team is always here for you.
Frequently Asked Questions
Limits & Controls
If you notice signs of problematic play, contact di77 directly via live chat or email ([email protected]). Our support team can communicate in Bengali and will help you take the steps needed for responsible gaming. You can also find detailed information and support resources on di77's responsible gaming page.
Yes. di77 takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits on your account through the support team. This helps you play within your budget and avoid overspending. You can request a limit change or increase at any time, but reductions take effect immediately.
Some common signs are: spending more than your budget, repeatedly playing to recover lost money, prioritising gaming over family or work, and feeling uncomfortable when you cannot play. If you notice these signs, it is worth taking a break or contacting support. di77 always supports an enjoyable and safe gaming experience.
Yes. If you feel you need a break for a while, the cooling-off option lets you temporarily suspend your account for a set period. For longer-term protection, self-exclusion applies, which blocks access to your account for a defined duration. To use either option, email [email protected].
Yes. di77 is for players aged 21 and above only. Participation by minors is strictly prohibited. Age is confirmed during account verification, and additional identity documents may be requested in cases of doubt. This is an important policy as part of responsible gaming.
Account Verification
Verification is typically triggered before your first significant withdrawal or if unusual activity is detected on your account. It may also be requested after claiming a bonus or depositing a large amount. Submitting your documents promptly speeds up the process and prevents delays to your withdrawal.
If your verification is rejected, do not be discouraged — contact support. Rejections are usually due to a blurry image, an expired document, or a name mismatch. The support team will let you know the reason and give you the opportunity to resubmit corrected documents. Emailing [email protected] will get you assistance quickly.
Verification is an essential part of platform security. It confirms that the account is operated by a real person, prevents fraud and money laundering, and ensures minors cannot participate. di77 treats player protection as the highest priority, so this process applies to everyone.
Yes, this is very important. The name used when registering at di77 must exactly match the name on your bKash, Nagad, Rocket, or Upay account. A name mismatch can cause your withdrawal to be held. Make sure you enter the correct name at the time of registration.
A National ID card (NID) is generally the most accepted document. A passport or driving licence can also be submitted. Clear photos or scans of both the front and back of the document are required. The document must show your full name, date of birth, and photo, and expired documents are not accepted.
Withdrawal Questions
Yes, absolutely. di77 only sends funds to a mobile wallet registered in the player's own name. Withdrawals to third-party wallets are not possible. Supported methods are bKash, Nagad, Rocket, and Upay. Before submitting a withdrawal request, confirm that the name on your di77 account and your wallet are the same.
The typical processing time for withdrawals at di77 is 30 minutes to 3 hours. However, if first-time verification is still pending or additional documents are requested, it may take slightly longer. The minimum withdrawal amount is ৳1,000. Most withdrawals are processed quickly once verification is complete.
Yes, but you need to meet the conditions. The welcome bonus wagering requirement is 25x — and this is calculated on the bonus amount only, not the deposit. Example: if you receive a ৳2,000 bonus, you must wager ৳2,000 × 25 = ৳50,000 before withdrawing bonus winnings. Once the conditions are met, winnings are processed the same way as a regular withdrawal.
A pending status means your request is under review. Under normal circumstances, it is completed within 3 hours. If it takes longer than that, contact us via live chat or at [email protected] with your withdrawal reference number. A withdrawal can also be held if verification is incomplete or wagering requirements have not been met.
BPL & International Matches
If a match is incomplete or declared a no-result due to rain or any other reason, all bets on that match are generally voided (Void) and the staked amount is refunded. However, if the result is determined by the Duckworth-Lewis method, bets may be settled accordingly. The rules for each event can be found on the terms and conditions page.
Live betting lets you place bets in real time while a match is in progress. Odds change rapidly based on events such as the end of an over, a wicket falling, or the powerplay ending. In-play gives you the opportunity to make decisions at exciting moments, but it is important to stay aware of the rapidly changing odds.
The most popular markets among cricket-loving Bangladeshi players are: match winner (e.g. who will win a Bangladesh vs India match), top run-scorer, total runs (over/under), method of first wicket, and total sixes in an innings. These markets attract the most bets during BPL and T20 World Cup events.
When you add multiple selections to an accumulator, the odds of each event are multiplied together to create the total odds. This means the potential payout is much higher, but if one event is wrong the entire bet is lost. You can build an accumulator by selecting multiple matches in BPL or ICC tournaments — make sure you understand the risk before you decide.
Support Related Questions
Before contacting support for a quick resolution, keep these handy: your registered email or mobile number, a brief description of the issue, and if applicable, your transaction ID or withdrawal reference and screenshots. Providing this information will help the support agent verify and resolve your issue faster.
di77 currently has two support channels. The first is Live Chat — for real-time conversation through the website. The second is Email — [email protected]. For complex matters, sending a detailed email is convenient, especially when you need to attach documents.
Yes. di77's support team is able to assist in both Bengali and English. Providing support in Bengali for Bangladeshi players is our priority. If you write in Bengali on Live Chat, you will receive a reply in Bengali — language will not be a barrier.
di77's customer support is active 24 hours a day, 7 days a week. Whether it's day or night, or even on holidays, support is available. The team stays ready during busy periods like BPL or T20 matches as well. You can reach out via Live Chat or Email at any time.
Still have questions?
Our support team is always here for you. Chat with us directly on Live Chat or send us an email — you will get a quick and easy resolution.
Contact us on Live Chat
Email: [email protected] · Service available 24/7, in Bengali and English